Privacy Statement

This Privacy Statement describes how Planet Destinations s.r.o collects, uses, protects and shares the personal information of its customers.  "Customers" refers to people who use our website or mobile app, or otherwise interact with us.

 In some countries where we operate, we are required by law to provide certain privacy information to our customers in those countries.  As such, this privacy statement includes two parts - a globally valid declaration and country-specific information.

This introductory section describes how our company collects, uses, protects and shares customer information.  If there are certain country-specific variations or we are required to provide additional information under applicable national law, please refer to the detailed specifications for the processing of personal data for your market.

Your personal information is managed by Planet Destinations s.r.o in the jurisdiction in which your personal information is collected.  Please note that there may be another data controller in some countries.  For more information on the controller of your personal data, see the detailed specifications for processing your personal data for your market below.

If you are a Planet Destinations s.r.o customer outside the Czech Republic, you will find the appropriate privacy statement on the Planet Destinations s.r.o website. 

  1. Information we collect:

 You may collect your personal information if you use our website or mobile applications ("online services"), or otherwise interact with us (collectively, "services").  The information we collect falls into three categories: (a) the information you provide to us; (b) information that we collect by automated procedures; and (c) information we obtain from other sources.

In general, you provide us with your personal information voluntarily.  However, there may be situations where the provision of your personal information is necessary to provide a service or is required by law.  Please note that in certain cases, we may not be able to provide you with our services unless you provide us with the information.  We will let you know if your personal information is necessary. We may combine the information you provide with information that is obtained by automated procedures or information that we obtain from other sources.

  1. We collect the information you provide.

Depending on how you contact us, you can provide us with the following information: Personal information - such as your name, postal or email address, phone number, date of birth, and other contact information - if you sign up for our online services, participate in one of our contests, or contact us by phone or through our online services; Transactional information, including information about the products you purchase, prices, payment methods, and payment information; Account information - such as your username and password (or other information that identifies you) used to access our online services or to purchase or use our products and services; Profile information, including the products and services you love, or the time you like to come to us; and other personal information that you voluntarily provide to us during contact with us.

  1. We collect information by automated procedures.

We may use automated technology to collect information from your computer system or mobile device during your visits or use of our online services or technology our website or application.  Automated technologies may include cookies, local shared objects, and Internet tags.  For more information on cookies and other technologies, see article 6 below.

  1. We may collect your following information:

Internet Protocol (IP) address; the date and time of access to our online services or technology; the name and URL of the file obtained while using our online services; computer or mobile device operating system and browser type; mobile device type and settings; your unique device identification number (UDID) or your mobile device identification number (MEID); serial number of equipment and individual components; advertising identifiers (e.g., IDFA or IFA) or similar identifiers; the referring site (that is, the page that brought you to our site) or app; and learn how you use our online services - such as what pages you visit within our website or mobile app. Our online services and technology can collect the exact location of your mobile device or computer using geolocation and technologies such as GPS, Wi-Fi, Bluetooth, or proximity to the base station.  For most mobile devices and computer systems, you will be prompted to give Planet Destinations s.r.o permission to process this information.  You can revoke your consent to collect this information through your device or web browser settings.  If you have any questions about how to prevent us from collecting accurate location information, we suggest contacting your mobile service provider, mobile device manufacturer, or web browser provider.  Some online services and technology may not work properly without your location.  If you would like us to delete information we collect that may identify your exact location, please contact us through our global or local Data Protection Office using the contact details below.  We may be required by law to retain certain information.

  1. We collect information from other sources.

We may also collect information about you from other companies and organizations, including public databases, social networking platforms, or external partners, such as analytics or marketing services.  We may also collect information that is publicly available.  For example, we may collect information from your public profile if you interact with us through social networks.  We may also collect social networking communications to or from us.

We may combine the information you provide with information that is obtained by automated procedures or information that we obtain from other sources.

  1. How we use the information we receive

We may use the information we receive in the following ways.

In order to provide our services and execute transactions with you: Fulfilling your requests, satisfying orders, and processing payments for our products and services; communicating with you in connection with your orders, purchases or accounts with us, or in connection with requests, questions and comments; providing online services, including our web sites and mobile applications; and providing customer support, including resolving any issues related to our services.

For the purpose of offering and improving our services and for the following other legitimate business interests: providing information about our products and services, contests, offers, promotions or special events that we believe may be of interest to you; providing information on the products and services of our business partners; customizing customer experience within our online services; managing our business, including developing new products and services, conducting consumer or operational research, and evaluating the effectiveness of our sales, marketing and advertising activities; use profiling analytics and technology to personalize your customer experience, provide content (including advertising) based on your interests and the way you use our online services or technology in our web sites and mobile applications, manage our business, support in diagnosing technical and service issues, manage our online services and technologies, identifying users of our online services, identifying fraud prevention devices, collecting demographic information about our customers, and determining how we use our services; maintaining, managing and improving our products, offers, promotions and online services or other technologies; ensuring the security of our networks and systems.

Compliance with applicable legislation: Protection against fraud and other crime, claims or other obligations and their identification and prevention; Meeting legal obligations and our policies; Identification, assertion or defense of legal claims; and Monitoring and reporting compliance issues.

With your consent (if required by law), we may use the information we collect to: Send you emails or text messages about our products and services, contests, offers, promotions or special events that we believe may be of interest to you; send you emails or text messages about the products and services of our business partners; provide location-based services; provide online services to children (provided parental consent is obtained); They used cookies and similar technologies; and provide you with online services that include websites or mobile apps.

We may use the information we collect about you in other ways.  We will inform you of these ways when they are collected, or ask for your consent.

  1. How we share the information we collect.

We do not sell your personal information and share it only in accordance with the provisions of this privacy statement. We may share your personal information with Planet Destinations s.r.o. partners.  Planet Destinations s.r.o partners includes our affiliates, subsidiaries and franchisees. Partners of Planet Destinations s.r.o. who receive the information from us may not use or further share the information in any manner other than as specified in this privacy statement.

We may share your personal information with suppliers who provide us with services such as order fulfillment, data processing and other information technology services, promotion, contest management, prize and lottery draw, research and analysis, and personalization of individual customer experiences with Planet Destinations s.r.o. We do not allow these vendors to use or share the data for any purpose other than providing services on our behalf.

For strategic and other business reasons, we may choose to sell or transfer all or part of our business.  In the context of such a sale or transfer, we may pass on the information we collect and retain - including personal information - to anyone involved in the sale or transfer.

There may be times when we share information if it does not identify you directly.  For example, we may share anonymous, aggregated statistics about how you use our online services.  Alternatively, we may combine information about you with information about other customers and share that information in a way that does not refer to specific customers.

We may use or share personal information when necessary to comply with any laws, regulations or legal requirements, to protect our online services and technology, to assert or defend legal claims, to protect rights, interests, the safety and security of our organization, our employees or the public, possibly in connection with fraud or other criminal investigations or violations of our policies.

  1. Your choices
  • Marketing communications

If you have consented to the delivery of our marketing communications, you may revoke this consent at a later date, as per the withdrawal consent guidelines contained in each marketing communications.  In general, your communication preferences, including any revocation instructions, are available in the profile section of the online services you use.  In some cases, it is possible to adjust communication preferences through your device settings. You can also withdraw your consent through our global or local Data Protection Office using the contact details below.  If you decide to contact your local data protection department, please refer to the detailed data processing specifications for your country.

If you withdraw your consent to receive our marketing communications, we may continue to send you information about your transactions, the accounts you have with us, and any contests, draws, or lotteries you have entered.  Revocation of consent for some form of communication does not imply concurrent revocation of consent for other forms.  For example, if you revoke your consent to receive marketing emails, we may continue to send you marketing text messages if you have agreed to receive them.  Please note that if you receive a communication from Planet Destinations s.r.o., you must revoke your consent directly with that entity.

We do not disclose personal information to third parties for their own direct marketing activities unless you give us permission to do so.  If we send you a notice and you agree, we will share your personal information in accordance with your instructions.

  • Your privacy rights.

In some countries, individuals have the right to access, correct, transmit, restrict, erase and object to the processing of personal data we collect.  In these countries, individuals are also entitled to withdraw their consent to the processing of personal data.  For more information on these rights and the countries where these rights belong to individuals, refer to the appropriate country-specific specifications.  You can also visit the GDPR Rights Center.

  • Use of our online services and other technologies

We and our service providers may use files, Internet tags and other similar technologies in our online services and in other areas related to our business, for example in connection with online advertising, for the purpose of collecting information and providing you required services or products.

  • Cookies and other technologies

A "cookie" is a small text file that is placed on a web browser or on an Internet user's device to remember and / or retrieve information about that user.  Some of the countries in which we operate may also have rules on the use of cookies. 

An "Internet tag" is a small object or image that is embedded directly in a web page, application, or email to track activity.  Sometimes these tags are referred to as pixel tags.

Please note that: cookies may be used when using our online services; we offer certain features that are only available through cookies and other similar technologies; we may use cookies and other monitoring technologies for individual sessions (that is, for the duration of your visit) and their permanent forms (for a fixed period of time); our online services and other areas related to our business may use Internet tags.

We use cookies, internet tags, and other similar technologies to collect information for the purposes of this privacy statement.  We may also combine information obtained through these technologies with information we have acquired about you in other ways specified in this privacy statement.

We can use these technologies to: you or your device have clearly identified you; give you access to and use of our online services, without which our online services may not work properly; improve system security where appropriate; they obtained statistics - to track usage of our website and mobile applications; improve our products and services; they could monitor the performance of our online services (eg traffic, errors, page upload time, favorite sections, etc.); remember you - for your convenience - in your visits to our online services; they let you customize your customer experience; be able to submit our offers to you through targeted advertising.

For example, we may use certain technologies to determine whether you opened an email or clicked a link in an email, how you are using our mobile app pages and content, or whether you clicked on Planet Destinations s.r.o online advertising.

We and others (such as our ad networks) may use these technologies to collect information about your online activity, over time and across third-party sites and devices, while using our online services so that we can further customize your customer experience.

If you do not want cookies to be used, or if you want your browser to notify you of the use of these files, customize your web browser settings.  To change your cookie settings, click the "Help" section of your browser.  If you disable all cookies, you may not be able to use all the features of the website.

Some newer web browsers may offer a "Do Not Track" option that tells the website you visit that you do not want your activity to be monitored.  Planet Destinations s.r.o is not currently taking ction to respond to these signals ("Do Not Track") because a uniform technology standard has not yet been established.  We continue to follow new technologies and we can adopt a certain standard once it is created.

If video is available within our online services, we may set up and monitor the videos you watch.  You hereby agree to watch videos of you through our online services or external social networks for up to two years - to the extent permitted by applicable law or until you withdraw your consent.

Additional information about how cookies and other technologies are used within the country in which you are a customer may be available in your country-specific specification.

  • Targeted advertising

By using our online services, we may (and our suppliers who provide us with services) may collect information about your activity so that we can offer you tailor-made advertising for your interests.

Since we're working within the ad networks, you can see certain ads on other websites. These networks allow us to differentiate the information we send to you based on your interests, your other information, and the context. The ad networks then track your online activity over time through cookies, Internet tags, and web server logs.  They use this information to show you ads that might be of particular interest to you. The ad networks we include may collect information about your visits to websites that are also part of the ad network - such as the pages or ads you see and how you use the website.  We use this information - as part of our online services and third-party websites that are part of the ad networks - to provide you with tailor-made advertising and to evaluate how effective our marketing really is.

You can revoke your consent to target ads at or If you withdraw your consent, you will continue to receive advertising, but it will not be modified according to your interests.

  • Links to other websites and social networks

Our online services may contain links to websites that are operated by third parties.  If you visit any of these linked sites, you should review the privacy policy, terms, and other policies of that site.  We are not responsible for these third-party policies and procedures.  Any information you provide to these organizations is handled according to the privacy policy, terms and conditions and other rules of these entities.

Our online services may also include providers of other applications, tools, widgets and plug-ins, such as the Facebook “Like” button; they can also use automated ways to collect information about how you use the features.  These entities can then use your information in accordance with their own policies.

  • Information security

We strive to take appropriate measures to ensure the security of your personal information.  Our technical, organizational and physical processes are designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration or destruction.  Although we try to protect our information systems, no websites, mobile applications, computer systems, or transmission of information on the Internet or any other public network are 100% secure.

  • Archiving

We keep your personal information for the time necessary to fulfill the purposes stated in this privacy statement and to comply with our record retention policy (unless long periods are required by law).  Our records policy reflects applicable law. We will retain and use your personal information to the extent necessary to comply with applicable legal obligations (for example, if we are required to retain certain information to comply with applicable tax or financial laws), dispute resolution, application of our contracts, and for other purposes stated in this statement.

  • International transfer of personal data

Planet Destinations s.r.o is a Czech organization with its business processes, management structures and technical systems across borders.  In this context, we may share your personal information within the Planet Destinations s.r.o Group and, based on the above uses, transfer it to the countries in which we operate.  Any international transfer of personal data will be carried out in accordance with this Privacy Statement and in accordance with applicable law.  Some of the countries in which we operate may be specific requirements regarding the international transfer of personal data. This country-specific information is included in the country-specific specifications.

  • Changes to our Privacy Statement

This privacy statement is effective as of the date stated in its introduction.  We may modify this privacy statement from time to time.  If we do, we will publish the revised version and revise the "date of last update" (the date of its validity) at the beginning of the declaration.  You should check this website regularly for the most current version of the statement.

  • How you can contact us

You can contact us at any time regarding Planet Destinations s.r.o privacy practices on Our local Privacy Department can provide support with questions or country specific information.